Terms of service

Read up on the terms of all our services

General

  • Sender is responsible for delivery and safe arrival of contents. If packages go missing or arrive damaged there is no resolution from our side. You are responsible for sending the package with adequate tracking and insurance and ensuring the contents are packaged well enough that the LCD/OLED is not damaged in transit.
  • Details must be left inside a package or orders will be delayed until sender can accurately identify the contents. We receive packages everyday and without some basic information it is impossible for us to know who sent it unless a shipping label indicates otherwise.
  • You are responsible for providing us with the correct payment details. If a payment is sent and you realise you provided us with the wrong details there is nothing we can do from our end to reverse it.
  • We can not return BuyBack orders that have already been tested. If you decide that you are not happy with the results or you believe more screens should be working we will still pay you for the screens that are working as we have already tested them. We are happy to return the screens that didn’t pass our testing process back to you as long as a return label is provided to us within 7 days of receiving your test report.
  • We will not ship an order until full payment has been cleared.
  • We do not accept orders with less then five screens. We do appreciate that everyone has to start somewhere but it is more time consuming to process the order then it is to actually fulfil it. You can buy any quantity of screens already refurbished from our store.
  • We will always return 100% of your working screens. Screens are often broken during the process but this is our mistake that we pay for with our own stock.
  • You are not always going to receive your own screens back. As mentioned above screens are broken during the process so the screen you sent may be replaced, or we swap your order for ready made stock to process the order quicker. For example, if you have a warranty sticker on the back of your screen but it is not there after the process this is because the screen was swapped for a screen already refurbished.
  • We will never swap your broken screens out. The screens we mark as faulty are your own screens and will be returned to you exactly as we received them.
  • We do not accept screens previously refurbished for BuyBack or refurbishment. In both cases the screens will be returned to you.
  • We allow customers to pick the colour of the screens but orders are not processed unless the colours are provided in relation to the invoice. If you send us 20 screens and request 10 Black, 10 White but we only pass and invoice 15 screens then we do not know what colour you would prefer.
  • We assume the terms have been agreed to if you send us your screens. Please do not send your order to us unless you have read/agreed to the terms. If you have any questions or concerns please contact us.