FAQ

Any product that has our Screen Doctor logo warranty sticker is covered for life.
See below for what is covered under our ‘Lifetime Warranty’:

If the warranty sticker is removed or tampered with for any reason we may not honour the warranty. If the display has clear signs of physical damage (cracked front glass or damage to the LCD/OLED) then warranty is void.

Your feedback is important to us, it helps us understand how to improve our services and grow the business to better serve you.

If you have any issues with any part of our services please contact us here or our live chat function found on the bottom right of your screen first so we can solve any issues you may be encountering.

For reviews we invite you to leave your thoughts on our Google and/or Trust Pilot page.

We are sorry to hear you are having issues with one of our screens. Firstly, you can check out our warranty policy here.

You can also use the form below, please be as detailed as possible in your issue description, as this helps us to diagnose the issue as quick as possible.

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1 Step 1

Your Name

Your Email

email

Order Number

Item/s been returned

Reason for returnIf the issue is a fault please explain in as much detail as possible.

0 /

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No,

We do not refurbish or sell any aftermarket screens.

Store credit is the Screen Doctor digital currency that you can spend on any items sold in our store.

No,

Store credit is for use in our store only.

Store credit is +20% of the amount quoted for selling

E.g.

Value of screens to sell is: £100

£100 + 20% = £120

Total store credit amount is: £120

There are a few reasons why this may be:

Dust

During the final stages of refurbishment we carry out the quality control checks to ensure your screen is the best it possibly can be before sending it to you. Sometimes there can be a small cluster of very faint dust particles left inside the screen.

Why is this?

To remove those particles would mean replacing the backlight to clean any dust away, once the backlight is removed it is rendered useless and must be recycled, sometimes the decision is made to leave just a few particles inside the screen to preserve the quality of the original backlight.

This brings onto the next part of the question…

Hue

If your LCD has a different hue (has a different tint) then this is usually down to a backlight replacement that has been carried out.

Over time dust or water can cause issues with the backlight. 

On average about 30% of all screens that come through our doors require a new backlight installing. This is a free service that is included with all our services.

If for whatever reason this affects you or your customer and you are not happy with the quality of your screen then feel free to message us or request a return here:

My account

We use Royal Mail as standard however if you do require another courier or service, please contact us to see if we can accommodate your needs.

We aim to ship within 1 working day across all of our services.

Please bear in mind that during busy periods or for exceptionally large orders there may be a longer waiting period, we will supply you with regular updates on your packages but if you need any extra details then please don’t hesitate to send us a message.

The process for sending your screens goes a little like this:

Print, package & send

Wait for your report

Decide how you’d like to continue

We cover these steps in more details here.

Packaging your screens is important, poorly packed parcels can result in breakages during shipment resulting in more failed screens and reduced profits.

There are numerous ways to package your screens but we find the best is in individual bubble pouches ensuring that all cables are not bent. Pack out any loose space in the box to prevent your screens rattling around in the box.

No.

If we have sent you money in the past your bank details will be saved in our banking app, so unless your bank details have changed since we paid you last then there is no need to resend these details.

It is important to always leave your name and email address inside your package, failing to leave your contact details inside the parcel can cause delays.

In most cases we will have your test report sent to you within 1 working day of it arriving, there could be a number of reasons why this is so:

• Your email is in your junk emails
• There was no contact detail inside the parcel
• Your parcel has not arrived yet

If you are sending screens that exceed the value of £200 your are eligible for our free shipping, simply fill out the form below and we will arrange to have your screens collected free of charge.

Not to worry, we understand your decision may rest upon what screens pass the test report, that’s why after testing we send your test report to you so that you can decide how you’d like to continue.

If you’d like to sell some and refurbish others that’s absolutely fine, once you’ve received your test report just inform us of how you would like to proceed and we will send a personised test report with a breakdown of the prices for your desired course of action.

Many factors can effect how long the process can take us – from how many packages we receive through the door that day to how big they are too.

On average a box of 100 screens would take us an hour or two to process. Rest assured we aim to process all orders within 1 working day of receiving them.

No.

All you have to do is follow the step on our [send your screens page]

As long as you have provided a form or your contact details we will contact you as soon as your order has been tested.

No.

You can send as many screens as you like.

Yes.

We generally only accept orders of 5 screens or more. if you would like to send less than 5 please message us.

Sometimes your report might not come as you expected. Maybe you have less passes than you were expecting or maybe the number of screens you send does not match that on your test report.

If this is the case simply send us a message and we will look into this right away for you.

No,

All of our screens from the 6S series and beyond come with a piece of adhesive as standard.

Once you’ve received your test report, and informed us of your choice of colours (if applicable) we will set up the order through our website.

You will receive an email containing the order details, when the balance is paid and your order has been processed and completed we will package and send your order.

In most cases your order will be sent the same day as payment is received however in busy periods or for larger orders there may be slight delays, if your would like to know when your order will be sent please don’t hesitate to ask.

Absolutely!

Once you have received your test report, we can not continue with setting up your order until you have informed us which colours you would like your LCD’s.

We offer the same lifetime warranty on all our products.

Payment will normally be made to your nominated account within just a few hours of confirmation but may take up to 1 working day.

Yes,

We buy some broken models and pay by weight for your aftermaket displays.

Yes,

We are happy to send your screens back to you, all we require is a postage label provided by you.